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FAQ

ORDERS AND SHIPPING

How do I place an order for a product?

On each product page, you’ll find direct links to our retail partner’s websites. Depending on what retail partner carries the item, you will be able to choose where you purchase from. Each link will directly send you to the product view on that retailer’s website. You will follow normal purchasing practices once adding to your cart.

 

What if the product I want is not linking to the correct page?

Let us know and we can help you find it. All links should send you directly to the product page for the retail partner you choose.

 

Is there international shipping?

Yes, all of our retail partners ship internationally. This will all be handled on the retail partner website where you made the purchase.

 

How do I cancel my order?

This will all be handled on the retail partner website where you made the purchase.

 

How can I make a return?

This will all be handled on the retail partner website where you made the purchase.

 

Where can I buy products in stores?

Our products are offered at a wide range of stores. Always be sure to call the store ahead of time to make sure that the products you wish to purchase are available.

 

What if the packaging I receive looks different than what I saw online?

As of June 2020, we began updating our product range in new packaging across our entire portfolio.  The process will take time to move all of our products into new packaging. Some of our products will be in old packaging until we run out of inventory so that we do not produce excess waste.  However, the products themselves are all the same so you do not need to worry about quality or performance.  We are just doing our part to ensure less waste exists within the beauty world!

 

PRODUCT INFORMATION

How do I clean my brushes?

We recommend cleaning your brushes once a week using our Makeup Brush and Sponge shampoo.

 

What are my brushes made of?

All our brushes are made using cruelty-free bristles, recycled aluminum and renewable bamboo materials.

 

What are the EcoTools® makeup sponges made of?

Our sponges are made using USDA certified EcoFoam™ technology which is a sugarcane bio-based material.

 

What are my body and bath items made of?

All bath and body items are made using ethically harvested plant-based or recycled materials.

 

Will there be new products?

That’s our plan! We strive to bring the newest innovation to the clean beauty world. Sign up for EcoInsiders® to receive our newsletter filled with information on the latest and greatest. Also, follow along on Instagram @ecotools to catch new products, tips and promotions.

 

Will the color match exactly to what I see on the website?

Due to the natural composition of our materials there may be slight variation in color and shape from the website images.

 

How does the PLANT ME! sticker work on my packaging?

Here’s how you can create wildflowers instead of waste!

You can plant the biodegradable paper packaging with the seeded sticker into the soil to grow flowers. The PLANT ME! sticker contains wildflower seeds that will grow if maintained and cared for with your green thumb.

Note: Be sure to recycle any plastic on your packaging before planting into soil.

 

What seeds are in my seeded sticker and when do I plant them?

The seeded sticker is composed of a blend of Corn Poppy and Chrysanthemum seeds. In mild climates, we recommend planting the seeds in late fall or early spring when soil temperatures are between 60-70 degrees Fahrenheit. Your plants will thrive in full sunlight and rich, well-drained soil.

 

What does being FSC® certified mean?

FSC certification is considered the “gold standard” designation for wood harvested from forests that are responsibly managed, socially beneficial, environmentally conscious, and economically viable.

 

How is your paper packaging biodegradable?

Our FSC certified paper is made with plant-based materials, printed with soy ink, and sealed using biodegradable glue. When planted with the plantable seeded sticker, the paper is naturally decomposed.

 

What is your plastic packaging make of and can I recycle it?

On the packaging we are not able to 100% eliminate plastic, we’ve worked hard to reduce our plastic in packaging by 88% compared to prior Ecotools® packaging. All plastic is made of recycled PET and is recyclable. We recommend checking with your local recycling center for specifics.

 

COMPANY INFORMATION

Do you test on animals?

Our products are all vegan, 100% cruelty free and PETA certified. We never test products on animals.

 

How do you participate in sampling or promotions?

There are two ways! First, follow us on Instagram to get all the scoop on our latest promotions and giveaways. Secondly, sign up to receive our EcoInsiders® newsletters. You’ll be the first to know on everything!

 

Where are EcoTools® products made?

EcoTools products are primarily made in Asia and we could not appreciate our partners more. Our manufacturers are held to the highest of standards of both ethics and quality and are submitted through a rigorous inspection and audit process before they can work as our partner.

PPI Beauty and our suppliers follow all regulations and adhere to all local laws of every country we currently do business.

 

Does your company adhere to fair labor practices?

Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards including child labor restrictions, fair wages, and compensation for overtime. The production process is monitored as we maintain our own trained quality control and quality assurance staff, conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is the quality of the product.

 

How can I connect with EcoTools?

You can connect with us either on social media or by contacting us here. Follow us on Instagram, Facebook and YouTube for the latest tips, tutorials and brand news!

 

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