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Common Questions

Questions? We've got answers.

Here are a few of our most common questions, feel free to contact us if you can't find what you're looking for.

Customer Service Holiday Schedule:

December 20-22, 2016: 8am - 4:30pm CST
December 23, 2016: Closed
December 26, 2016: Closed
December 27-30, 2016: 8am - 4:30pm CST
January 2, 2017: Closed
January 3, 2017: Resume Normal Customer Service Hours

Orders & Shipping

After I place my order, how long does it take to ship?

Most orders are shipped within 1 business days of receipt, depending on product availability. Processing time does not include weekends or holidays.

I need my order fast. Do you offer rush services?

We offer Next Day Air, 2 Day, and Ground shipping. Simply select the type of shipment you need at checkout. Expedited shipping reduces transit time, but not order processing time.

Is there international shipping?

Yes, Ecotools.com works with UPS i-parcel to service International delivery. Simply select your country flag in the site header to checkout in local currency and arrange international delivery.

How do I cancel my order?

EcoTools will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, we are unable to change or cancel an order once it is submitted.

How can I make a return?

We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped, within 30 days of receiving your order. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). The item must have been purchased on EcoTools.com. If you purchased an Eco Tools item from a retail partner, please contact that retailer directly.

Products

How do I clean my brushes?

Get the best from your brush! Clean brushes will apply your makeup more smoothly for the best looks. We recommend washing them every week if used daily—check out our blog post on how to clean your brushes here.

How do I keep my brush in the best condition?

Here are a few simple pointers to keeping your brush in pristine condition:

  1. Clean your brush once a week. Click here for steps.
  2. Store your brush in a dry place.
  3. Stand the brushes up on a counter instead of storing them in a bag or drawer.
I purchased some brushes but I’m not sure how to use them. Where can I go to learn about each brush?

Check out our Brush Guide Page to learn about each brush.

What is the Pure Complexion Facial Sponge made out of?

The unique Pure Complexion Facial Sponge is handmade with 100% natural ingredients, including Konjac vegetable fiber. Konjac is a highly renewable root plant indigenous to Asia. It’s traditionally used as a detoxifying dietary staple and as a naturally exfoliating sponge for delicate skin by the Japanese.

Where can I go for other beauty tips?

We always have new blog posts and tutorials to teach you how to use the right tools for every beauty need. Click to find tips and tricks here.

Will the brushes be available in other retail stores?

If you want to know about new distribution, check out our Where to Buy page. Also, sign up for EcoInsiders® to receive our newsletter and/or join us on Facebook. We will notify you of new distributions in the U.S. and internationally.

Will there be new products?

That’s the plan, to bring the newest innovation in Earth Conscious Beauty to you! Sign up for EcoInsiders® to receive our newsletter and/or join us on Facebook to receive updates and information on new products.

Company

Do you test on animals?

Our products are vegan, 100% cruelty-free, and PETA Certified. We never test products on animals.

 

How do I participate in sampling and/or promotions?

Follow us on Facebook and sign up to receive our EcoInsiders® newsletter to get the scoop on our latest promotions and product giveaways!

Does your company adhere to fair labor practices?

Yes, we have fair labor practices established. We require our suppliers to adhere to fair labor standards including child labor restrictions, fair wages, and compensation for overtime. The production process is monitored as we maintain our own trained quality control and quality assurance staff, conducting ongoing and random inspections to ensure consistent quality and safety. Work environments are held to high standards, as is the quality of the product.

How earth conscious is EcoTools?

EcoTools is inspired by beauty inside and out and in the world around us. While we want to look our best, we feel great when we can make earth-conscious choices. All EcoTools products are earth-conscious: our cosmetic brushes, bath tools, and even our packaging. Learn more about our eco-conscious choices here.

Other than EcoInsiders®, how can I stay connected with EcoTools?

You can stay connected with EcoTools through social media! You can find us on Facebook, Instagram, Twitter, YouTube, Snapchat, Pinterest and our blog! Check out our social gallery page here.

Interested in carrying EcoTools Products?

If you are a retailer and interested in carrying our products, please go to: www.buyparispresents.com to register or call us at 800-536-6276.

Still have a question that was not answered?

Please feel free to contact us with any questions that were not answered above.

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